Employee Engagement in the indian Ites-Bpo Industry
by Dr Venkoba
ISBN: 9789351302445
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Imprint : Scholars World
Year : 2021
Price : Rs. 4995.00
Biblio : xi+125p., figs.,tabls., appendix, 25 cm
Author Profile
Dr. Venkoba holds a Doctorate in Management from Osmania University, Hyderabad. A commerce graduate from Sri Satya Sai University, Puttaparthy, he did his Masters in Business Administration with specialization in Marketing Management and Human Resources Management. He also has a Post Graduate Diploma in Personnel Management and Industrial Relations from Osmania University. He did his FDP from Indian Institute of Management (IIM), Ahmedabad. <BR> He is currently a Professor in the Faculty of Business Management at Majan University College, Muscat, Sultanate of Oman and teaches Business Strategy & Human Resource Management modules to the graduate and postgraduate management students.
About The Book
The Indian Information Technology enabled Services (ITES) Business Process Outsourcing (BPO) industry has rapidly opening up, expanded, matured and with a wave of consolidation has scripted new initiatives making India as an ideal and preferred offshore destination. This book provides comprehensive information and examine the engagement levels of the employees of Indian ITES BPO industry. It incorporated both consultancy and academic literature, marrying both perspectives to contextualize engagements and produce a model relevant to the industry. The book is highly is useful to ITES BPO industry in India which is facing a lot of HR related issues. It can be beneficial to the employees while devising and implementing strategies to counter the related problem areas. I hope this information will be helpful to the above disciplines students, teachers and researchers too.
Table of Contents
Acknowledgements v <BR> List of Tables ix <BR> List of Figures xi <BR> 1. Introduction 1 <BR> 2. Review of Literature 9 <BR> 3. The Indian ITES-BPO Industry and the 45 <BR> Role of Employee Engagement <BR> 4. Research Methodology 55 <BR> 5. Data Analysis and Results 67 <BR> 6. Conclusions and Recommendations 125 <BR> Appendices <BR> Appendix A: Employee Engagement Questionnaire <BR> Appendix B: Definition of Variables <BR> References
