Internet Banking and Customer Satisfaction

by Md Mahtab Alam, Umesh R Dangarwala

ISBN: 9789351302421
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Imprint : Scholars World
Year : 2021
Price : Rs. 9995.00
Biblio : xviii+278p.,tabls.,bib.,appendix, 25 cm

Author Profile

Dr. Md. Mahtab Alam is working as a Assistant Professor in the area of Economics & Quantitative Techniques at School of Management, Sumandeep Vidyapeeth Vadodara, Gujarat, India since April 2008. He has earned his Ph.D in Management and Master in Economics. He specializes in Behavioral, Quantitative and Applied Economics. His areas of expertise are Quantitative Techniques, Production & Operation Management and Research Methodology. <BR> Dr. Umesh R. Dangarwala, [M. Com. (Busi. Admn.), M. Com. (Acct.) F.C.A., A.I.C.W.A, M.Phil., Ph.D.] has been working as Associate Professor in Business Management, The M. S. University of Baroda. He is also practicing Chartered Accountants having specialization in the area of Taxation and Project Financing. He has rendered services as Central Government appointed Director on the Board of SEBI. He has also served the Sardar Patel University, Vallbh Vidyanagar as Government Nominated Syndicate Member.

About The Book

This book provides pre and post independence banking scenario, pre and post nationalized period banking scenario and banking sector reforms after 1991 – post liberalization era. The authors have dealt with the current issues in Indian Banking, future of Indian Banking sector, the concept of e-banking, legal issues in e-banking with <BR> e-banking challenges and various types of risk associated with it, along with highlights of internet service weaknesses. <BR> The authors have highlighted the service quality model "SERVQUAL" by Parasuraman et al and made a further improvement on it with the adding up of some new attributes and applied it in the banking services to measure customer satisfaction. <BR> This book is highly useful for academicians, professionals, bankers, policy makers and especially for research scholars in this field globally.

Table of Contents

Acknowledgement vii <BR> List of Tables xiii <BR> Abbreviations xvii <BR> 1. Indian Banking: Milestone and a Road Ahead 3 <BR> <BR> 2. Internet Banking: A New Paradigm Shift 43 <BR> <BR> 3. Literature Review 97 <BR> <BR> 4. Theoretical Frame Work 135 <BR> <BR> 5. Research Methodology 149 <BR> <BR> 6. Data Analysis and Interpretation 161 <BR> <BR> 7. Findings, Suggestions, Managerial Implications and Conclusion 221 <BR> <BR> Bibliography 237 <BR> Annexures 251